Important Notice for UnitedHealthcare Agent

March 1, 2016

Changes to the UnitedHealthcare Event Observation Program

UnitedHealthcare® has recently made a significant change to its Event Observation Program (formerly known as the Vendor Secret Shopper Program), effective March 1, 2016. When conducting any formal marketing/sales event that has been assigned to a revealed shopper/evaluator and the revealed shopper/evaluator is the only attendee that is present at the event, agents are NOT required to provide a sales presentation to the shopper/evaluator. This decision was made to help enable agents maximize the use of their time.

Some things that agents need to know.

• Agents must still remain at the formal marketing/sales event location for a minimum of 30 minutes after the scheduled start time in case any attendees arrive late.
• The revealed shopper/evaluator will still provide an introduction letter prior to the start time of the event. If, however, it turns out that the revealed shopper/evaluator is the only attendee, the agent will be required to complete the attestation at the bottom of the introduction letter.
• The agent must provide the revealed shopper/evaluator with a business card or contact information and a copy of each material that the agent would have provided to attendees at the event.

Click to view the Introduction Letter. If you have any questions about this change, please contact your Agent Manager/Upline or email compliance_questions@uhc.com.

Contact UnitedHealthcare
For questions about this article, or other compliance questions, please email compliance_questions@uhc.com.

As always, we thank you for your support and cooperation. For questions or comments, please email us at Compliance@NSGACommunications.com or you may call the toll-free number listed below.

FOR AGENT USE ONLY. NOT FOR USE WITH CONSUMERS.

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