Guidance for Formal/Informal Event Participation

February 23, 2015

This document serves to be a resource for Agent-hosted events – both formal and informal. Please note this document does not replace carrier-specific trainings, but rather as a supplement to provide you with compliance reminders.

Event Scheduling

Carriers must notify CMS of all formal and informal marketing/sales events via Health Plan Management System (HPMS) prior to advertising the event or seven (7) calendar days prior to the event’s scheduled date, whichever is earlier. Changes to marketing/sales events, (e.g., cancellations and room changes), should be updated in HPMS at least forty-eight (48) hours prior to the scheduled event.

Note: Network Insurance must be copied on all UnitedHealthcare event(s) scheduling and/or cancellation(s).

Cancellations

• Notification of cancelled events should be made at least forty-eight (48) hours prior to the originally schedule date and time of the event.
• If you are unable to attend a scheduled event, it is up to the agent/upline to find a suitable replacement, per the carrier’s guidelines.

Carrier Guidelines

If the carrier has stricter event guidelines relating to event submission and/or cancellation, the carrier rules supersede the above-described guidelines.

Disciplinary action for non-adherence to guidelines

The general discipline for non-adherence with event guidelines is set for below. Steps may be added or removed at the discretion of the Company or carrier.

• First offense (Coaching) – as dictated by the carrier’s disciplinary guidelines and additional corrective action, if any, as deemed by the Company’s Compliance Department and/or the Company’s leadership.
• Second offense (Corrective Action Plan (CAP)) – as dictated by the carrier’s disciplinary guidelines and additional corrective action, if any, as deemed by the Company’s Compliance Department and the Company’s leadership. Note: An agent “No Show” automatically warrants a CAP.

As always, we thank you for your support and cooperation. For questions or comments, please email us at Compliance@NSGACommunications.com or you may call the toll-free number listed below.

FOR AGENT USE ONLY. NOT FOR USE WITH CONSUMERS.

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